Terms of service

Terms of service

1. Scope and seller

These terms apply to all orders placed through vio-run.com by consumers and business customers. The seller is Klotz Michael, sole proprietorship, Via Bolzano 45, frazione Frangarto, 39057 Appiano sulla Strada del Vino (BZ), Italy, VAT number IT03209090210, entered in the business register of the Camera di Commercio di Bolzano under REA no. BZ-253219.

A consumer is any natural person entering into the contract for purposes outside their trade, business or profession.

2. How a contract comes about

The presentation of products in the shop is not a binding offer. By clicking the order button you make a binding offer to buy. We may accept it by sending an order confirmation by email or by dispatching the goods. The automatic acknowledgement of receipt sent immediately after your order is not yet an acceptance.

The contract is concluded in English. We store the text of the contract and send you the order details by email. Before submitting your order you can review and correct your entries using the browser and the checkout.

3. Prices and taxes

All prices are in euro and are final prices. Any value added tax is shown during checkout in accordance with the applicable rules for your delivery country. Shipping costs are shown separately before you submit the order.

4. Payment

The payment methods available to you are shown during checkout. Payment is due when the contract is concluded. If a payment is reversed through no fault of ours, you shall bear the resulting bank charges.

5. Delivery

Delivery times and shipping rates are set out in our shipping policy, which forms part of these terms. We deliver to the countries listed at checkout. If an item is unexpectedly unavailable, we will inform you without delay and refund any payment already made.

6. Retention of title

The goods remain our property until payment has been received in full.

7. Legal guarantee of conformity

The statutory rules on conformity of goods apply. As a consumer you are entitled to the legal guarantee under articles 128 and following of the Italian Consumer Code (Codice del Consumo) for a period of two years from delivery. Where goods are not in conformity, you may request repair or replacement and, under the conditions laid down by law, a price reduction or termination of the contract. Any commercial warranty we or a manufacturer may grant in addition leaves these rights untouched.

8. Right of withdrawal

Consumers have a right of withdrawal. The conditions, deadlines and the consequences of withdrawal are set out in our separate withdrawal policy.

9. Liability

We are liable without limitation for damage arising from injury to life, body or health, for intent and gross negligence, and wherever liability is mandatory by law. In cases of slight negligence we are liable only for breach of an obligation whose fulfilment is essential to the proper performance of the contract and on which you may regularly rely, and only for the damage typically foreseeable for this kind of contract.

10. Applicable law and jurisdiction

Italian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence, and the competent court is the court of your place of residence or domicile.

11. Severability

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is not affected.