Refund policy

Returns and refunds

You have 30 days from the day you receive your order to request a return, for any reason. This is our own policy and goes beyond what the law requires.

You may use VIO during those 30 days, including running with it. To be accepted, it must come back complete (VIO, the USB-C cable and the printed guide) and undamaged, together with the order number or another proof of purchase. The original packaging is welcome but not required.

How to start a return

Write to info@vio-run.com before sending anything back. We will reply with a return label and tell you how to hand over the parcel. Items sent back without a return having been requested first cannot be accepted.

Return address

Klotz Michael, Via Bolzano 45, frazione Frangarto, 39057 Appiano sulla Strada del Vino (BZ), Italy. Please do not send anything to this address before requesting a return.

Damage and wrong items

Check your order when it arrives. If the item is damaged, defective, or is not what you ordered, contact us straight away and we will sort it out.

Your statutory right of withdrawal in the European Union

Separately from the 30 days above, if your order is delivered within the European Union you may withdraw from the contract within 14 days of receiving the goods, without giving any reason. To do so, tell us in a clear statement, for example by email to info@vio-run.com. The 14 day period is the legal minimum and cannot be shortened. Our 30 day policy is more generous, so in practice the longer period applies to you.

Refunds

Once we receive and inspect the returned item we will tell you whether the refund has been approved. If it has, the money goes back to the payment method you used, within 10 working days. Your bank or card issuer may need a few more days to show it. If more than 15 working days have passed since we approved your return and nothing has arrived, please contact us at info@vio-run.com.